No login for the whole period
While the exclusion runs, the account cannot be opened. There is no lobby, no cashier and no quick spin.
Razed Close Account
Closing a Razed account, pausing it for a few days or locking yourself out for good all start in the same place. Here is what each option does and how to ask for it.
- Self-exclusion24 h to forevervia live chat
- Take a Break1, 7 or 30 daysno early end
- Limit increases48 h waitdecreases instant
Responsible gamblingLimits and breaksSet in your profile or via 24/7 chat
Visit RazedIn short
To close a Razed account, open the 24/7 live chat and ask for closure or self-exclusion, naming the period you want. Self-exclusion runs from 24 hours to forever. For a shorter pause, use Take a Break or loss and wager limits in your profile.
- Closure through live chat
- Breaks of 1, 7 or 30 days
- Loss and wager limits
Self-Exclusion: Locking the Account Completely
If you are asking how to close a Razed account because gambling has stopped feeling like fun, self-exclusion is usually the stronger choice. It does more than hide the games: it stops you logging in at all.
Razed keeps all of its player-protection tools in one place, the Responsible Gambling area of your profile, but self-exclusion itself is started through the 24/7 live chat. You choose the end date. The shortest period is 24 hours, and the longest has no end at all. That is how both the Responsible Gambling page and the help centre describe it.
A self-exclusion is meant to hold for the whole period you choose, so pick the end date on a calm day and with care.
Permanent exclusion with a reason
For a permanent self-exclusion you contact support and give a short reason. You only need to share as much as you want to.
Open bets still settle
Bets you placed before the exclusion, such as a sports bet on a match next week, stay in place and settle as normal. Nothing you already staked is cancelled.
Your balance is still yours
Money left in the account can be withdrawn during the exclusion by contacting live chat. You do not lose access to funds, only to play.
No offers while excluded
Self-excluded players cannot claim bonuses or promotions. That keeps reload offers and rewards from pulling you back before you are ready.
Take a Break: A Short Pause Instead
Sometimes a full exclusion feels like more than you need. Take a Break is the lighter option, and you can switch it on yourself in the Responsible Gambling section of your profile.
- Short pause
- 1 daya cooling-off night
- One week
- 7 daysa full reset
- One month
- 30 daysthe longest break
Those are the only three lengths on offer. Once a break starts, it cannot be removed before it ends, so pick the period you actually need rather than the one that feels easiest right now. Pending bets stand, just as they do with self-exclusion, and they settle while you are away.
When a break suits better than closing
A break works well when the problem is a moment, not a pattern. Think of a payday weekend or a losing streak you want to stop chasing, where months of exclusion would be more than you need.
- You want to stop for tonight or this weekend and come back with a clear head.
- Sessions have been running longer than planned and you want a few days to reset the habit.
- You are travelling or busy and simply prefer the account to be off-limits for a month.
If you find yourself taking break after break, a longer self-exclusion or full closure may serve you better.
Limits on Losses and Wagers
Many players search for a deposit limit at Razed. To be clear: Razed has no tool called "deposit limit". What it offers instead are loss limits and wager limits, and between them they cover the same ground.
Both live under Responsible Gambling in your profile and both can be set per day, per week or per month. They are useful if you want to keep playing but on firmer terms, and they are also a sensible step before or after a break.
| Setting | Loss limit | Wager limit |
|---|---|---|
| Counts | Net losses | Every bet |
| Periods | Day, week, month | Day, week, month |
| Decrease | Immediate | Immediate |
| Increase or removal | 48 hours | 48 hours |
| New limit after removal | 24-hour wait | 24-hour wait |
Swipe to see all columns
The loss limit is a net figure. Profits made inside the period are not added to it, while bets that have not settled yet do count. A wager limit is stricter in a different way: it adds up every stake, win or lose, so it suits players who want to cap how much action they take rather than how much they are down.
Tightening a limit takes effect straight away. Loosening it or removing it takes 48 hours, and limits cannot be cancelled before the period ends. To change a limit you remove it and create a new one, and after a removal there is a 24-hour cool-off before the new limit can be set.
Limit planner
Monthly loss limit-
Weekly loss limit-
Budget per session-
This planner only suggests numbers. Nothing is saved here: type the figures you choose into Razed's own limit form under Responsible Gambling in your profile.
Closing Your Razed Account Step by Step
Razed's help article covers pausing and closing in one place, and both a closure and a self-exclusion are handled by the live chat team. These steps keep it clean, so nothing is left hanging once the account is shut.
Step 1
Withdraw what you want to keep
Cash out your balance through the cashier first, including anything in the Vault. If you would rather not log in again, you can ask the live chat agent to arrange the withdrawal as part of the request.
Step 2
Look at your open bets
Check the bet history for sports bets that have not settled yet. They will stand and settle normally, so it helps to know what is still running before you go.
Step 3
Open the 24/7 live chat
The live chat is open 24/7. You do not need to send an email or fill in a form.
Step 4
Ask to close or to self-exclude
Say plainly what you want: a closure, or a self-exclusion for a set period such as six months, a year or permanently. For a permanent exclusion, give a short reason when the agent asks.
Step 5
Confirm the details
The agent will confirm the request and the end date. Read it back once, and keep the chat transcript or a screenshot so you know exactly when the period ends.
Step 6
Add outside blocks if you want them
Consider registering with BetStop for licensed Australian wagering providers and switching on your bank's gambling block. Our guide to banks lists what each one offers.
If a document check is in progress, mention it in the same chat. Finishing verification first can make a final withdrawal smoother.
Mistakes Players Make When Stepping Away
Most trouble comes from expecting the tools to work like a light switch. They are built to be slow to undo.
Myth: I can set a tight limit now and raise it again later today if I want.
Fact: An increase or removal waits 48 hours, and a new limit after a removal waits another 24. Set a number you can live with for the whole period.
Myth: Closing the account takes care of any money still in it.
Fact: Check your balance, the Vault and any pending withdrawal before you ask. Live chat can still pay out a balance later, but sorting it first saves a second conversation.
Myth: A one-day break is enough when I keep losing more than I planned.
Fact: If the same pattern keeps coming back, a longer self-exclusion gives you real distance. A short break that ends tomorrow often leads straight back to the same session.
Myth: If my account is closed, I can just register a fresh one.
Fact: Razed allows one account per person, and a second account breaks its terms. The exclusion is meant to hold, so a new sign-up is not a way around it.
Your Checklist Before You Contact Support
Run through this list before you open the chat. It covers everything the agent is likely to ask and the loose ends players most often forget.
- Decide which tool you need: a limit, a break of 1, 7 or 30 days, a self-exclusion or a closure.
- Pick the end date for a self-exclusion, or decide that it should be permanent.
- Withdraw your balance, including funds stored in the Vault, or plan to ask live chat for it.
- Check open sports bets and any withdrawal that is still pending.
- Have your login and 2FA ready, so you can reach the cashier and your profile.
- Save the chat transcript or a screenshot with the confirmed end date.
- Look at BetStop and your bank's gambling block for wider protection.
Where to Get Help in Australia
Closing an account is a practical step. Talking to someone is often the step that makes it last, and in Australia that support is free and open around the clock.
Gambling Help Online
A free, confidential service available 24/7, with online chat, email support and counselling. You can reach out for yourself or for someone close to you.
BetStop
The national self-exclusion register covering Australian licensed online and phone wagering providers. For Razed itself, use the casino's own self-exclusion through live chat.
Someone you trust
A partner, friend or family member can help you stick to a plan, check in after a hard week, or simply listen. Saying it out loud once often makes the next step easier.
Signs it may be time to step back
Razed lists these signs on its Responsible Gambling page. If one sounds familiar, a longer exclusion and a chat with a support service are worth considering.
- Spending more time or more money than you meant to.
- Arguments with family or friends after you have been gambling.
- Feeling guilty about gambling, or about how much you have spent.
- Missing work or other commitments so you can play.
- Hiding how much you gamble from the people around you.
Gambling at Razed is for adults 18+ only. Still unsure which tool fits? Open your Razed profile, look at the Responsible Gambling options and start with the one you can set up today.
Questions About Closing and Pausing
Open the 24/7 live chat and tell the agent you want the account closed. If you want to be sure you cannot come back, ask for self-exclusion instead and name the period, from 24 hours to permanent.
No. Closure and self-exclusion both go through the live chat team, which lets them confirm the request and talk you through any balance or open bets. Take a Break and the loss and wager limits, on the other hand, sit in your profile under Responsible Gambling.
Yes. You cannot log in while excluded, but you can contact live chat and ask for your remaining balance to be withdrawn. It is still easier to withdraw what you want before the exclusion starts.
Take a Break cannot be removed before its period ends. A self-exclusion is set to the end date you choose, so treat that date as fixed when you pick it. The tools only work if a bad evening cannot undo them.
Not under that name. Razed offers a loss limit, which counts net losses, and a wager limit, which counts every bet. Both can be set per day, week or month in your profile.
No. Self-excluded players cannot claim offers, and the bonus terms say so directly. Bonuses and VIP rewards resume only if the account is active again after the exclusion ends.
BetStop is the national register for Australian licensed online and phone wagering providers. To exclude yourself from Razed itself, use Razed's own self-exclusion through live chat, and add BetStop and your bank's gambling block for wider cover. See our page on banks.
Razed allows one account per person, so a second account is not an option. If you are ready to play again after a closure, ask live chat about your existing account rather than registering again.
Set the Tool Up While You Feel in Control
Limits, breaks and self-exclusion work best when you set them on a calm day. Log in to Razed, open Responsible Gambling in your profile or start a chat with support.
Reviewed by Mark Johnson, Casino Expert Published Last updated Checked
Published is the first release of this page, Last updated is the last real edit, Checked is the last time the licence, cashier and promotions were compared with the Anjouan register and the pages Razed publishes itself.